Returns

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With very few exceptions, keys are cut individually to the customers' requirements and as such are not stock items. We are therefore unable to accept the return for credit of keys that have been incorrectly ordered, or are surplus to requirements.

This also applies where ambiguous information is given at the time of ordering. At our sole discretion we may exchange incorrectly ordered stock keys. For stock items, a handling charge of 10% will be levied on goods "not required" or "incorrectly ordered" or due to duplication resulting from a "confirmation" order not being marked to that effect.

Customer to bear the cost of returning goods and we will only accept the return of goods within 30 days of the delivery date.