Terms & Conditions
All prices quoted by Fast Key Services Ltd. (FKS) are strictly net and subject to alteration without prior notice. Goods will be invoiced at the prices ruling at the time of despatch. All prices quoted are exclusive of Value Added Tax and carriage charges.
Carriage is calculated according to weight and dimensions. Orders over £100.00 plus VAT are Carriage Paid (UK Mainland only excluding Scottish Highlands).
The vast majority of keys are cut on the premises and despatched same day by first class post. Large key orders may take slightly longer. Special order keys or keys ordered from a third party may be subject to extended delivery times. Upon delivery the purchaser shall examine the goods and thereafter be deemed to have accepted them for the purposes of the Sale of Goods Act 1979.
All goods returned must be in their original packaging and in the same condition as supplied.
We are unable to provide a refund or credit for any goods that are returned
damaged, used, or in an unsaleable condition.
With very few exceptions, keys are cut individually to the customer’s specific requirements
and are therefore non-stock items. As such, we are unable to accept the return of keys for
refund or credit where they have been incorrectly ordered, are surplus to requirements, or where
ambiguous or insufficient information was provided at the time of ordering.
At our sole discretion, we may offer an exchange for incorrectly ordered
stock keys, where applicable.
For stock items, a handling charge of 20% will be applied to goods returned due to:
- > Items no longer required
- > Incorrect ordering
-
> Duplicate orders, including those arising from a confirmation order that was not clearly marked as such
All return shipping costs are the responsibility of the customer.
Returns will only be accepted if received within 30 days of the original delivery date.
FKS process a large volume of orders and cannot cross check every item we receive. Due to our fast turnaround, we prefer not to receive any confirmation orders. On the rare occasions that goods have not been received within seven days, customers should contact the sales office. Where confirmation orders are sent not suitably marked, duplicated orders must be paid for.
FKS accepts no liability for shortages, damage to or non-delivery of any goods unless notified in writing within seven days of the purchaser receiving, either the goods, a delivery note or an invoice, whichever is the earlier. If FKS agrees to pay compensation to the purchaser it is limited to the invoice price of the goods. FKS shall not in any circumstances be liable for indirect or consequential loss arising for any reason whatsoever.
Unless otherwise specified all accounts are payable within 30 days of invoice date. Interest will be payable to FKS at the rate of 2% per month on the balance remaining unpaid beyond the prescribed due date. Any costs incurred in the collection of overdue accounts will be passed on to the purchaser. FKS reserves the right to refuse or withdraw credit facilities without prior notice or explanation as to why such action has been taken. Should credit status not be met, payment is required prior to the despatch of goods.
When we arrange to obtain keys or locks from a third party on behalf of a client, we cannot accept responsibility for delays in delivery to us from works and will have to charge for those items ordered. Many goods have to be put into production and manufacturing times can vary. Cancellation of such orders can only be accepted if received in writing within 3 days of the original order date. Locks ordered for a customer from works as a special order cannot be returned to us for credit and all special orders for high security and access control products must be confirmed to us in writing before we can process them.
